If you still have unspent credit on your wristband or wallet card once the festival is over, you can request a refund online. Here's how it works, the deadline, and what you'll need.

Can I get back the money left on my wristband?

Yes. Once the festival is over you can request an online refund of your remaining credit, which will be paid into your bank account.

What is the deadline?

The online refund period runs from 25 August to 20 September 2026.

No requests are accepted once that period closes, so don't leave it until the last day.

How do I request it?

1. Go to cashless.safetyglobal.com/devolucionesROTOTOM2026
2. Enter the long code from your wristband and accept the terms and conditions. If you're not sure where to find it, tap "Where do I find my code?" on that same screen.
3. In the Refund tab, enter the security code.
4. Provide an email address, your full name and the bank account where you want to receive the remaining balance.
5. Check the IBAN carefully before submitting, and keep the confirmation email.

What do I need to have to hand?

• Your wristband or wallet card, with the codes still readable.
• The IBAN of the bank account where you want the money paid.

Do I need to keep my wristband?

Yes, this is essential. The codes that identify your balance are printed on the wristband, so without it the refund cannot be processed.

Keep it until the money reaches your account, and don't cut or tamper with it.

I lost or threw away my wristband. Can I still request a refund?

No. The codes printed on the wristband are the only way to access your balance. If you've lost it or thrown it away, the refund cannot be processed.

How long will it take to get my money?

Requests aren't processed as they come in: they're all handled together once the request period closes. From that point, it will take 10 to 15 working days for the money to appear in your bank account.

Is there any charge for the refund?

It depends on where your bank account is held:

• Accounts within the European Economic Area (EEA): free refund, with no handling fees.
• Accounts outside the EEA: the refund is made by international transfer (via Wise or similar). Where bank charges apply, they are borne by the beneficiary and deducted from the amount refunded.

More about bank charges

Which countries make up the EEA?

The 27 European Union countries plus Iceland, Liechtenstein and Norway.

The United Kingdom and Switzerland are not part of the EEA, so transfers to those destinations are handled as international ones.

My account is outside the EEA. Can I avoid the charges?

Yes. If you give us a European IBAN within the EEA — for example using digital accounts such as Revolut, N26 or a Wise multi-currency account — you'll receive the full refund at no cost, exactly as with a local account.

If you'd rather use your usual account, transfers are handled through Wise or similar providers to keep costs as low as possible. Charges vary by destination country and may include intermediary bank fees; you can estimate them using the calculator at wise.com before requesting your refund.

Is the 5% bonus from the advance top-up also refunded?

No. The extra 5% you got when topping up more than €100 during advance sales is promotional credit and is non-refundable. Only the amount actually loaded and left unspent is refunded.

I used a wallet card instead of a wristband. Does anything change?

No. The process is the same: keep the card and use its codes to request your refund online.

My wristband broke during the festival. Can I recover the balance?

During the festival, go to the customer service desk at the Cashless point with your broken wristband and we'll give you a new one. The balance can only be kept if the wristband still has its chip.

Can I request the refund on site, during the festival?

No. Refunds are online only and only once the festival has finished, within the period stated above.

I have a question or a problem. Who do I contact?

Email cashlessrototom2026@eventsnfc.com quoting your wristband code.