I bought a ticket, but now I can't go. What should I do?
Tickets purchased during pre-sale are non-refundable: tickets can be transferred to third parties by making a NAME CHANGE through our ticketing system.
Procedure for the change of ticket holder:
- Access the Buyer's Portal with your ticket locator and the buyer's email address.
- Select the option "Change of name".
- Select the name and surname of the new assistant.
- Insert your card details and complete the payment.
To avoid the resale of tickets, this operation will have a cost of €10 if it is done during the same phase of the pre-sale in which the ticket was purchased. If the ticket is sold in a different pre-sale phase than the one in which it was purchased, it will be necessary to pay the difference in price with respect to the current price.
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I have bought a ticket for the festival and now I want to add the camping, what should I do?
If you already have your ticket you can access at any time to the Buyer's Portal with your email and locator and add the complements you need (Camping, Glamping, Plots, cashless top ups,...). Buyer's portal: ...I have bought a multi day ticket + camping. Can I book a plot?
Yes, this service is also available for tickets for 2 days or more. Plots are purchased during the ticket purchase process (if you already have your ticket you can add them at any time by logging into the Buyer's Portal with your e-mail and locator). ...I bought a ticket for the festival and I haven't received any email, what should I do?
Send an email to entradas@notikumi.com, indicating as much information as possible about your purchase: date, surnames and names indicated in the purchase, email used, type of ticket purchased and, if possible, the ID number of the ticket.I have received the confirmation email but I can't find my ticket.
The confirmation email that we send after completing a purchase contains an attached file called "ticket.pdf" that you can view with any .pdf file reader programme. In the Buyer's Portal you can access your tickets at any time. To access the festival ...I have bought a festival ticket + camping + camper, do I also have to book a plot?
No, you will find a reserved plot at the campsite where you can park your camper.