I bought a ticket, but now I can't go. What should I do?

I bought a ticket, but now I can't go. What should I do?

Tickets purchased during pre-sale are non-refundable: tickets can be transferred to third parties by making a NAME CHANGE through our ticketing system.

Procedure for the change of ticket holder:
  1. Access the Buyer's Portal with your ticket locator and the buyer's email address.
  2. Select the option "Change of name".
  3. Select the name and surname of the new assistant.
  4. Insert your card details and complete the payment.
To avoid the resale of tickets, this operation will have a cost of €10 if it is done during the same phase of the pre-sale in which the ticket was purchased. If the ticket is sold in a different pre-sale phase than the one in which it was purchased, it will be necessary to pay the difference in price with respect to the current price.