I have received the confirmation email but I can't find my ticket.
The confirmation email that we send after completing a purchase contains an attached file called "ticket.pdf" that you can view with any .pdf file reader programme.

To access the festival you will need to display this file on paper or on screen on a mobile device.
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I bought a ticket for the festival and I haven't received any email, what should I do?
Send an email to entradas@notikumi.com, indicating as much information as possible about your purchase: date, surnames and names indicated in the purchase, email used, type of ticket purchased and, if possible, the ID number of the ticket.
Where is the locator on my ticket?
You can find the locator on the upper righthand side of your ticket. Just below the QR code.
How to buy a ticket for the festival?
To buy a ticket for the Rototom Sunsplash you have to access the tickets page of the festival website and click on the type of ticket you want to buy (festival only, festival+camping,...). A window will open with the sales widget. Fill in the ...
How to find lost property?
In case you lose something during the festival or find something belonging to someone else, you can go to the Security desk at the entrance of the festival. All lost property will be stored there. At the end of the festival all lost objects will be ...
Can I add the campsite after I have purchased my ticket?
If you already have your ticket you can access the Buyer’s Portal with your email and locator and add at any time the complements you need (Camping, Glamping, Plot, Cashless,…). It is also the place to make a name change or check your ticket ...