If the bracelet breaks can I get my money?
You will have to got to a Cashless customer assistance point with the broken bracelet and we give you a new one. We can only keep your balance if the bracelet has its chip.
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Does the bracelet cost anything?
No, you can get your bracelet at the venue when you buy your ticket or at the ticket office.
How do I get my RFID Cashless bracelet?
At the festival entrance, we will exchange your ticket (printed or on your mobile phone) for your RFID wristband, which will give you access to the festival. Inside the venue you can top up this same bracelet with cash or credit card and pay for your ...
Can the bracelet get wet?
Yes, you can shower or bathe at the beach with it and you will not have any problem.
Cashless refunds 2026: how to get your remaining balance back
The request period ended on 20 September 2026. If you've already submitted your request, the money will reach your account 10 to 15 working days after the period closed. If you still have unspent credit on your wristband or wallet card once the ...
How can I top up my bracelet?
You can top up your bracelet at any authorised cashless point within the venue.