Where can I go for my own medical treatment?

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• Where can I go if I feel unwell at the festival?

  If for any reason you feel unwell, there will always be a team of medical staff ready to attend to you, both in the campsite and in the venue. At both points there will be a permanent ambulance and an area to attend to you.

• I bought a ticket, but now I can't go. What should I do?

  Tickets purchased during pre-sale are non-refundable: tickets can be transferred to third parties by making a NAME CHANGE through our ticketing system. Procedure for the change of ticket holder: Access the Buyer's Portal with your ticket locator and ...

• How to find lost property?

  In case you lose something during the festival or find something belonging to someone else, you can go to the Security desk at the entrance of the festival. All lost property will be stored there. At the end of the festival all lost objects will be ...

• I have received the confirmation email but I can't find my ticket.

  The confirmation email that we send after completing a purchase contains an attached file called "ticket.pdf" that you can view with any .pdf file reader programme. In the Buyer's Portal you can access your tickets at any time. To access the festival ...

• I have bought a ticket for the festival and now I want to add the camping, what should I do?

  If you already have your ticket you can access at any time to the Buyer's Portal with your email and locator and add the complements you need (Camping, Glamping, Plots, cashless top ups,...). Buyer's portal: ...