Cashless
How can I know how much credit I have on my wristband?
You can check your balance at any time at the automatic totems set up at the venue or at any point of sale (bar, food, market, merchandising...). In this case, simply tell the operator that you want to know your balance, bring your wristband close to ...
If the bracelet breaks can I get my money?
You will have to got to a Cashless customer assistance point with the broken bracelet and we give you a new one. We can only keep your balance if the bracelet has its chip.
Can the bracelet get wet?
Yes, you can shower or bathe at the beach with it and you will not have any problem.
I still have questions, what should I do?
Don't worry come to the Festival and our staff will help solve any queries and assist you during the festival. When you try it you will see that it is very simple and easy to use.
What is a Cashless RFID Wristband?
It is a bracelet that carries an RFID (Radio Frequency Identification) chip that allows you to access the venue and certain spaces or areas, and also is used as an electronic wallet, which allows you to make purchases at all points of sale in the ...
How do I get my RFID Cashless bracelet?
At the festival entrance, we will exchange your ticket (printed or on your mobile phone) for your RFID wristband, which will give you access to the festival. Inside the venue you can top up this same bracelet with cash or credit card and pay for your ...
Does the bracelet cost anything?
No, you can get your bracelet at the venue when you buy your ticket or at the ticket office.
How can I top up my bracelet?
You can top up your bracelet at any authorised cashless point within the venue.
What happens if I have no funds in my bracelet?
Don't worry, you can recharge your bracelet as many times as you want in any recharge area in a fast, simple and safe way.
Is cashless safe?
Yes, the RFID wristband is protected by a highly secure encryption that makes it impossible to copy or steal the money and information stored.
I have a problem with Cashless, who can I contact?
If you have any questions or problems with Cashless or the return process, please contact cashless@rototom.com