Tickets
How much do minors pay?
Children under 13 get a solidarity ticket, at a symbolic price (€10 + €1 handling fee in the 2026 edition), donated in full to a non-profit organisation, and enter the campsite for free. Minors aged 13 to 17 get 50% off the festival ticket. ...
How to authorize a minor for the festival?
Minors can attend Rototom Sunsplash. All minors under 18 need an authorisation signed by their parents or legal guardians. In addition, depending on their age: Under 16: they must enter the venue and remain inside accompanied at all times by their ...
Official sales channels
Every year, as the excitement of the festival builds, websites, social media profiles and individuals appear offering tickets for Rototom Sunsplash. We want to make one thing very clear so your purchase is safe: the only authorised sales channel is ...
What can I do if the ticket sales system does not support my card?
Try the purchase again and check whether your bank opens a verification window (SMS code, your bank's app…); if it still doesn't work, try from another device or with a different card. If you still can't complete it, email entradas@notikumi.com. More ...
Ticket Refunds
No. Tickets bought in advance are non-refundable. If you can't attend, you can transfer your ticket to someone else with a name change (€10 + €1 handling fee). The cancellation of a single event does not entitle you to any refund. 1-day tickets (not ...
Can I bring my pet?
No. Pets are not allowed anywhere at the festival, neither in the concert arena nor at the campsite. The only exception is accredited guide dogs and medical assistance dogs (diabetes and epilepsy): you'll find the requirements in the guide What you ...
How to buy a ticket for the festival?
Go to the tickets page on the festival website, choose your ticket type (festival only, festival + camping, registered residents or people with disabilities), fill in your details and add any extras you want before paying. This is the only authorised ...
Does the festival ticket include camping?
No. The «festival» ticket gives access to the concert area; for the campsite you need to add the «campsite access» extra when you buy, later from the Buyer Portal, or at the box office when you arrive. How to do it, in How to add extras and manage ...
Problems with your ticket: email, PDF and booking reference
Ticket sales are handled by Notikumi. In almost every case, the solution is to email entradas@notikumi.com with these details: First and last name used for the purchase Email address you used Purchase date and ticket type Ticket ID number, if you ...
Are the activities also included in the ticket price?
Yes, the ticket price includes all the concerts and activities of the festival. It does not include any campsite services: more information in Rototom Campsite.
Where is the locator on my ticket?
At the top right of your ticket, just below the QR code. For any other issue, see the guide Problems with your ticket.
I entered the wrong email when buying. What should I do?
Email entradas@notikumi.com with your purchase details and the correct address. More in the guide Problems with your ticket.
Can I buy more than one ticket?
Yes. You can buy up to 15 tickets in one purchase.
Can I buy a ticket for 6 days of festival and 4 of camping?
No: your camping days must match the days of your festival ticket. If you come to the festival for 6 days, your campsite extra must also be for 6 days. More information in Does the festival ticket include camping?
I bought a ticket, but now I can't go. What should I do?
Tickets are non-refundable, but you can transfer yours to someone else with a name change. How to do it, in Name change; the cases where a refund is possible, in Ticket refunds.
I have a multi-day ticket + camping. Can I book a pitch?
Yes, pitches are available for tickets of 2 days or more. You can add them when you buy or later from the Buyer Portal: how to do it, in How to add extras and manage your ticket.
Is there a special ticket for people over 65?
Yes. If you have turned 65 by the day the festival starts, you get a solidarity ticket to the festival area, at a symbolic price (€10 + €1 handling fee in the 2026 edition), donated in full to one of the non-profit organisations the festival works ...
I lost the confirmation e-mail for my purchase. What should I do?
You can see your tickets in the Buyer's Portal or ask for a copy at entradas@notikumi.com. More in the guide Problems with your ticket.
I want to change the dates of my multi-day ticket. What should I do?
Contact entradas@notikumi.com
Do the days selected in a multi-day ticket have to be consecutive?
Yes, the days of a multi-day ticket must be consecutive. If you want to come on alternate days, buy a 1-day ticket for each day.
Can I buy a ticket for another person?
Yes, during the purchase process, in addition to the purchaser's details, you must also indicate the names of the people who will be attending the Festival.
I have bought a ticket for the festival and now I want to add the camping, what should I do?
You can add the campsite and other extras whenever you like from the Buyer Portal, or at the festival box office when you arrive. How to do it, in How to add extras and manage your ticket.
I have received the confirmation email but I can't find my ticket.
Your ticket is the attached file "ticket.pdf" in the email, and it is also in the Buyer's Portal. More in the guide Problems with your ticket.
I bought a ticket for the festival and I haven't received any email, what should I do?
Email entradas@notikumi.com with your purchase details. Which details to include: see the guide Problems with your ticket.
Minors
Kids are welcome at Rototom! We offer a wide programme of activities for children and teenagers attending the festival. Tickets by age Minors who have not turned 13 on the day the festival starts: solidarity ticket, at a symbolic price (€10 + €1 ...
Entry of food and drink
You can't bring food or drink into the concert arena, with four exceptions: a sandwich (or similar) in your hand, water, baby food, and food for food intolerances, allergies or other medical conditions. At the campsite you can bring food, water and ...
Animal regulations at the festival
Pets are not allowed anywhere at the festival, neither in the concert arena nor at the campsite. Also, under local by-laws, animals are not allowed on Benicàssim's beaches. Only guide dogs for people with visual impairments and medical assistance ...
Conditions of sale and access to the venue
It is important that you read carefully the "conditions of sale and access to the venue", this is the contract that governs the relationship between the Organiser and the festival goers.
How to add extras and manage your ticket
Once you have bought your ticket, you can add extras to it and manage it whenever you like from the Notikumi Buyer Portal, our official ticketing platform. How to access it The quickest way is the direct link to the Buyer Portal in your purchase ...
Name change
Early bird tickets are not refundable: The ticket is transferable to third parties only by making a "name change" through our on-line sales service. Procedure to change the name: Login to the Buyer's Portal with the locator of your ticket and the ...