Tickets
Why are service fees applied to tickets?
To guarantee the security of transactions we use the services of a ticketing provider (Notikumi) who is in charge of managing ticket sales and provide the technological infrastructure to ensure that the purchase can be made from anywhere in the world ...
Ticket Refunds
The cancellation of a single event does NOT entitle to any refund of the ticket. Refunds for 1-day tickets (not season tickets or mini-subscriptions) will only be accepted in the event of cancellation of all the shows scheduled for the day. Tickets ...
I have a problem with my ticket
Contact entradas@notikumi.com, indicating in your message the email with which you made the purchase. The Notikumi support team will contact you and help you to solve the issue.
Minors
Children are welcome at Rototom! We have an extensive programme of activities dedicated to children and teenagers attending the festival. Free admission for minors under 13 years of age on the day the festival begins. Minors must be accompanied by a ...
Entry of food and drink
At Rototom Sunsplash, gastronomy occupies a prominent place and is inevitably an important service. Although the music is a significant part of the festival, the Rototom Sunsplash offers other experiences that are highly valued by the public, such as ...
Animal regulations at the festival
To ensure the safety of all attendees and the welfare of animals, pets are not allowed at the Festival (neither in the campsite area nor in the venue or in any other area of the festival). In addition, we remind you that the beaches of Benicàssim ...
Conditions of sale and access to the venue
It is important that you read carefully the "conditions of sale and access to the venue", this is the contract that governs the relationship between the Organiser and the festival goers.
Modify you ticket or add complements
If you already have your ticket you can access the Buyer’s Portal with your email and locator and add at any time the complements you need (Camping, Glamping, plots, cashless top ups,…). If you want to add complements to your ticket please follow ...
Name change
Early bird tickets are not refundable: The ticket is transferable to third parties only by making a "name change" through our on-line sales service. Procedure to change the name: Login to the Buyer's Portal with the locator of your ticket and the ...